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How to contact us

How to contact us
 

Contact Us


As we are a community service, many of our staff are based in various locations including health centres and hospitals.  To speak to us about a specific service, please contact:

Community Gateway

Telephone:  0300 0032144

Our headquarters are based at:

659-662 The Crescent
Colchester Business Park
Colchester
Essex
CO4 9YQ

Headquarters location

Tel: 01206 833000

 

Safeguarding

If you are concerned about the safety of an adult or child, please clink on this link.

Safeguarding Children
Safeguarding Adults

Give us your feedback

ACE is passionate about the services we provide and care deeply about the quality of the care that patients, service users, carers and families receive from us.

Good experience can improve health outcomes, create better relationships for health care providers and the receivers of that care, provide support to carers and can improve efficiency and compliance. A good experience means doing more than just meeting physical needs; we aim to meet people’s holistic needs too.

Our aim is to ensure patients, their families and carers receive an experience that not only meets but exceeds their expectations of ACE services.

To provide us feedback about our services click here.

i Want Great Care

if you want to know more about how ACE value the patient experience please click here

Our commitment to being open and honest and the Duty of Candour

We are committed to ensuring you can access information about the quality of care we provide and our aim is to be open, honest and accountable to the public and our patients.

We are proud of the high quality and safe care that we provide but we also acknowledge that sometimes mistakes can happen. In these rare circumstances we will be open and honest and act immediately in order to put things right, giving you and your family a better understanding of the situation.

We always thoroughly investigate and respond to concerns raised or incidents that happen in our services and part of the investigation process is to explain to the person involved, or their family, exactly what went wrong and why. When harm is caused, we are committed to apologising, ensuring lessons are learned and actions put in place to prevent them happening again.

This commitment is an integral part of our ‘Being Open Policy’ and our obligation to uphold the ‘Duty of Candour’. 

A chance to talk

Being open means we will:

  • Say sorry for what happened
  • Explain exactly what went wrong and, where possible, why things went wrong
  • Ask what you think went wrong and why
  • Tell you what we will do to stop the problem happening again
  •  Answer any questions you may have.

 

PALS

PALS provides free, confidential, on-the-spot advice and support, in order to help patients, relatives and their carers resolve any concerns they may have about the care ACE provides. 

If something is bothering you, speak to the person providing your care in the first instance. If you have tried this, or you do not feel comfortable discussing your concerns with the staff, then contact PALS. 

Our dedicated PALS team offers free impartial advice and is available 9am-5pm, Monday-Friday, tel 0800 819 9030.

Making a complaint

Anglian Community Enterprise is committed to listening to the views of patients and the public about the care we provide. We value comments on our services as a mechanism for learning and improving and we are committed to ensuring patients, their relatives and carers are not treated differently as a result of raising a complaint or a concern.  

Should anyone be dissatisfied with the care we provide, we believe they have a right to be heard and for their concerns to be dealt with promptly, effectively and courteously. 

Click here for a copy of our leaflet for more information.

To contact the Complaints Team, please call 0800 819 9030.

How to get more involved

If you or a member of your family have used our services and would like to become involved in contributing to future community healthcare developments and improvements, why not join ACE’s Patient Panel. To register your interest or to find out more please contact our patient experience team on 01206 833081 or email: patientinformation@acecic.nhs.uk

Supplier information

If you are an external supplier and need information on invoicing, please click on the link below

Supplier invoicing information

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