About Us

Vision

Our vision is to be the leader in the communities we serve, providing innovation, quality, and value for money as we deliver healthcare services  accessible to all.

Values

We are extremely proud of what we do, and all of our achievements reflect the passion, dedication and commitment demonstrated by our hardworking staff. These qualities are supported by our values of:

Our guiding principle is our Social Mission, which ensures we use every element of what we do – be it service provision, employment, purchasing or investing - to improve the health and well-being of the local communities in which we work.

We invest 100% of the profits from our day-to-day operations into our services and programmes that support the wider well-being of the communities we serve, many of which are operated by our local voluntary sector partners.

As a community interest company, our culture, organisational structure, services and commercial models are designed to maximise the social value we create for the communities we serve and contribute to these communities economically, socially and environmentally. We have in place a range of measures to support this:

• Our procurement policies are designed to create social value, including sourcing goods and services locally.  25% of our ‘influenceable’ spend is directed to local businesses
• As a Social Enterprise, 100% of our surplus is reinvested in services and through social investment in organisations or groups which promote and protect the social, mental and physical health or well-being of communities in and around the area we serve
• Since 2014 we have awarded £353,000 to 59 local community projects and groups through Anglian Community Trust (ACT)
• Engagement with one of our local community voluntary organisations, has increased volunteering into ACE by 150%.  These Health Partners (volunteers) are embedded in our community services, offering practical advice and support to help patients  regain confidence and independence following an accident or period of ill health.

ACE's social mission is also embedded in our Business Development Strategy and, as a result, consideration is given to maintaining services that may fail to make a financial contribution or are peripheral to ACE’s core services, but which nonetheless make a positive contribution to the community.

Anglian Community Trust (ACT) is a registered charity set up by ACE for the benefit of the community of North East Essex and surrounding areas.

To find out more about Anglian Community Trust, click the ACT logo below which will take you to the ACT website.

The role of the Care Quality Commission (CQC) is to monitor whether our services are providing care that is legally compliant with the Health and Social Care Act 2008 and its subsequent regulations by meeting the CQC's published quality and safety standards.  

ACE is required to register with the Care Quality Commission (CQC) and its current registration status is without conditions to provide personal care, nursing care, treatment of disease, disorder or injury and diagnostic and screening procedures. The CQC monitors our performance all the time and at a minimum of every five years it will visit our service locations unannounced to observe the service being delivered and to talk to patients, users, carers, families and staff. CQC can also contact or visit us at any time if it wishes to investigate a concern it has about a particular service.

Clicking on this link will take you to the CQC Statement of Purpose document.