fix bar
fix bar
fix bar
fix bar
fix bar
fix bar

About Us

About Us

Who we are

Anglian Community Enterprise (ACE) Community Interest Company provides a range of community health and well-being services to the population of North East Essex, with some services also in Suffolk.

We are an employee-owned community interest company, with more than 900 staff. This means our staff own the organisation and although they do not receive any financial dividends, they are able to influence the decision-making of the organisation.

As a community interest company, we can reinvest any profits back into developing our local services for service users and supporting the local community.

Our aim is to maintain and improve the health and well-being of the communities we serve by providing safe, accessible and high quality care.

We work collaboratively with partners across the health and care system, including social care, mental health, hospitals, hospices, GPs, service users, community and voluntary organisations, which supports the ambition of the NHS Long Term Plan for England (2019).

We remain accountable to patients who increasingly tell us they want to receive high quality, joined-up services from people who really understand them and their communities. Listening to views, opinions and expertise of patients, service users and families/carers is an essential part of shaping the design and continuous improvement of ACE's services.

Our Vision and Values

Vision

Our vision is to be the leader in the communities we serve, providing innovation, quality, and value for money as we deliver healthcare services  accessible to all.

Values

We are extremely proud of what we do, and all of our achievements reflect the passion, dedication and commitment demonstrated by our hardworking staff. These qualities are supported by our values of:

Social Mission

Our guiding principle is our Social Mission, which ensures we use every element of what we do – be it service provision, employment, purchasing or investing - to improve the health and well-being of the local communities in which we work.

We invest 100% of the profits from our day-to-day operations into our services and programmes that support the wider well-being of the communities we serve, many of which are operated by our local voluntary sector partners.

As a community interest company, our culture, organisational structure, services and commercial models are designed to maximise the social value we create for the communities we serve and contribute to these communities economically, socially and environmentally. We have in place a range of measures to support this:

  • Our procurement policies are designed to create social value, including sourcing goods and services locally.  25% of our ‘influenceable’ spend is directed to local businesses
  • As a Social Enterprise, 100% of our surplus is reinvested in services and through social investment in organisations or groups which promote and protect the social, mental and physical health or well-being of communities in and around the area we serve
  • Since 2014 we have awarded £353,000 to 59 local community projects and groups through Anglian Community Trust (ACT)
  • Engagement with one of our local community voluntary organisations, has increased volunteering into ACE by 150%.  These Health Partners (volunteers) are embedded in our community services, offering practical advice and support to help patients  regain confidence and independence following an accident or period of ill health.

 

ACE's social mission is also embedded in our Business Development Strategy and, as a result, consideration is given to maintaining services that may fail to make a financial contribution or are peripheral to ACE’s core services, but which nonetheless make a positive contribution to the community.

Anglian Community Trust (ACT) is a registered charity set up by ACE for the benefit of the community of North East Essex and surrounding areas.

To find out more about Anglian Community Trust, click the ACT logo below which will take you to the ACT website.

Our Care Quality Commission (CQC) Registration

The role of the Care Quality Commission (CQC) is to monitor whether our services are providing care that is legally compliant with the Health and Social Care Act 2008 and its subsequent regulations by meeting the CQC's published quality and safety standards.  

ACE is required to register with the Care Quality Commission (CQC) and its current registration status is without conditions to provide personal care, nursing care, treatment of disease, disorder or injury and diagnostic and screening procedures. The CQC monitors our performance all the time and at a minimum of every five years it will visit our service locations unannounced to observe the service being delivered and to talk to patients, users, carers, families and staff. CQC can also contact or visit us at any time if it wishes to investigate a concern it has about a particular service.

Clicking on this link will take you to the CQC Statement of Purpose document.

Meet The Board

1315

David Harrison

Chairman

1314

Anne Thain

Non-Executive Director

1317

Lawrie Payne

Non-Executive Director

1825

Richard Tierney

Non-Executive Director

1647

Lynne Woodcock

Managing Director

1316

Jayne Hiley

Director of Operations & Quality

1646

Sharon Charlton

Director of Finance & Corporate Services

Publications and Reports

Annual Accounts 2017-18

Annual Accounts 2017-18

Directors’ Report & Financial Statements for year ended 31 March 2018

2019-20 ACE Business Plan

2019-20 ACE Business Plan

Overview of ACE performance for 2019/20 and our plans for 2020/21

Quality Account 2017-18

Quality Account 2017-18

Quality review of ACE performance 2017/18

Quality Account 2018-19

Quality Account 2018-19

Quality review of ACE performance 2018/19

Statements and Compliance

Privacy Statement

Privacy Statement

How we collect, use, share and store your performance information

Patient Access Policy

Patient Access Policy

Requirements and standards for managing patient access to our services

Modern Slavery Statement

Modern Slavery Statement

The steps we have taken to ensure that modern slavery does not take place in any part of our organisation

Mixed Sex Accommodation Compliance

Mixed Sex Accommodation Compliance

Confirming our compliance with requirements to eliminate mixed sex accommodation

Infection Prevention and Control Statement

Infection Prevention and Control Statement

Our commitment to reduce incidences of healthcare associated infections

Anti-fraud and Bribery statement

Anti-fraud and Bribery statement

Statement regarding ACE’s stance on fraud and corruption

gender pay gap report 2019

gender pay gap report 2019

Shows the difference in average earnings (mean and median) between male and female staff within the workforce.

Back to Top